Everything You Need to Know About On Hold Messages for Shipping Companies

Picture this: A customer calls a shipping company because their package is running late, or they need a quote for sending a large order across the country.

They’re put on hold, and then, silence.

Or worse, scratchy on hold music that makes them want to hang up instantly.

That’s a missed opportunity, and in the fast-paced shipping industry, every opportunity counts.

That’s why having a professional on hold message for shipping companies isn’t just nice, it’s a business necessity.

Why On Hold Messages Matter in Shipping Companies

Shipping companies deal with an endless stream of phone calls every day: questions about package tracking, shipping rates, delivery windows, international regulations, or even complaints about delays.

For many customers, the phone call is their first real impression of your company.

If the hold experience is frustrating, they’ll associate that irritation with your brand.

A professional on hold message does three powerful things:

• 1. Reduces hang-ups - Customers are less likely to abandon the call when they’re engaged with useful content.
• 2. Builds trust - A polished message shows your company is organized and professional.
• 3. Delivers value - While customers wait, you can answer FAQs, share hours, promote services, or direct them to your website.

Think of it this way: every caller placed on hold is a captive audience. Instead of leaving them in silence, why not turn that time into a marketing tool?

The Marketing Power of On Hold Messages

For shipping companies, the phone line isn’t just a customer service channel, it’s also a marketing opportunity.

An on hold message for shipping companies can highlight seasonal promotions (like holiday shipping deadlines), showcase new services (such as international express options), or remind customers of added conveniences like online tracking.

On hold messages can also reinforce your brand personality.

Whether you want to sound reliable, fast, friendly, or global, the right voice over and tone can shape how people perceive your company long before they ever speak to a live representative.

Popular Questions About On Hold Messages

How long should an on hold message be?

The sweet spot is between 3 to 6 minutes of content, usually broken into short segments. This prevents repetition fatigue while keeping callers engaged.

How often should I change my on hold messages?

At least every quarter, or sooner if you’re running seasonal promotions, updating policies, or changing service hours.

Should I play more than one on hold telephone music song?

Yes, rotating between a couple of on hold telephone music helps keep the waiting experience fresh and less repetitive.

Should I consider getting an on hold subscription?

Absolutely. A subscription ensures your messages stay current and professional without you having to manage the updates yourself.

Examples of Effective On Hold Messages for Shipping Companies

Here are two sample scripts to show how an on hold message for shipping companies might sound:

Example 1:

“Thank you for calling Atlantic Shipping. Did you know you can track your package anytime at AtlanticShipping.com? For questions about hours, locations, or shipping promotions, please stay on the line, one of our representatives will be with you shortly.”

Example 2:

“You’ve reached Swift Delivery Services. While you wait, we’d like to remind you that our international express shipping guarantees delivery in 48 hours or less. Ask your agent about special seasonal discounts available now.”

Short, informative, and reassuring, that’s the formula for success.

What to Include in Your On Hold Messages

Your callers are already reaching out with questions, so use your hold message to anticipate their needs. Shipping companies should include details like:

• • Location and hours of operation
• • Current promotions or discounts
• • FAQs about insurance, shipping policies, and payment methods
• • Seasonal updates (like holiday shipping deadlines or weather-related delays)
• • Strong call-to-actions (“Visit our website to schedule your pickup today!”)

Best Music For Hold Genres for Shipping Companies

The right on hold telephone music can set the tone for your brand.

Shipping companies often benefit from upbeat but non-distracting genres, think Corporate, Pop, Country, or Jazz Smooth.

These styles feel modern, professional, and pleasant to the ear without overwhelming the spoken message.

You can explore all of these music for hold genres directly on our website to find the perfect fit for your brand.

It’s also crucial to use licensed royalty-free hold music so you avoid legal issues and ensure consistent sound quality.

That’s exactly what we offer, fully licensed, professional-quality music on hold to complement your on hold messages.

Why a Human Voice Over Is Essential

AI-generated voices may be cheap and quick, but they lack warmth, credibility, and nuance.

Customers can instantly tell when a robotic voice is speaking, and it can make your brand feel impersonal.

A professional human voice over adds clarity, emotion, and trust, everything you need to make a positive impression.

Get a Custom On Hold Message for Your Business

At Amazing Voice, we specialize in creating custom on hold messages for shipping companies that are clear, engaging, and tailored to your brand.

We offer professional voice overs in every global language and accent, paired with royalty-free hold music that perfectly fits your business.

With our fast turnaround times and easy ordering process, you can elevate your customer experience and turn every phone call into an opportunity.

Whether your callers are checking on a delivery or asking about bulk shipping rates, you have the power to keep them informed and engaged, even while they’re waiting.

So don’t leave your phone lines silent.

Let’s transform that hold time into something that works for you.

---

Related Posts