Everything You Need to Know About On Hold Messages for Veterinary Clinics
In a veterinary clinic, compassion and communication go hand in hand.
From urgent calls about sick pets to appointment scheduling and prescription refills, your phone line is often the first point of contact between your clinic and a concerned pet owner.
That first impression matters, and on hold messages for veterinary clinics can turn waiting time into a warm, informative, and trust-building experience.
While no one loves being put on hold, a well-crafted on hold message can make all the difference.
In fact, it can calm anxious pet parents, share helpful details, promote your services, and reinforce your brand identity, all while reducing hang-ups and improving client retention.
Why On Hold Messages Matter in Veterinary Clinics
Veterinary clinics often experience high call volumes, especially during early mornings, weekends, and after holidays.
Clients may call with emergencies, follow-ups, or basic questions like your hours of operation.
If they’re left listening to dead air or generic music, they may feel frustrated, or worse, hang up.
A professional on hold message gives your team time to catch up while keeping callers engaged. It offers reassurance, useful answers, and even a touch of your clinic’s personality. You can mention:
- • Your location, hours, or website
- • Seasonal health tips for pets
- • Current promotions (like dental month discounts!)
- • Your range of services: Wellness exams, surgeries, grooming, etc.
Beyond information-sharing, on hold messages are powerful marketing tools.
They help reinforce why clients trust your clinic and remind them of all you have to offer.
A warm voice over and calm on hold telephone music can also humanize your brand and set the tone for a positive client experience.
Frequently Asked Questions for Veterinary Clinics On Hold Messages
How long should an on hold message be?
The ideal on hold message runs between 3 to 6 minutes, looping seamlessly to avoid dead air.
How often should I change my on hold messages?
Quarterly updates are a smart choice. This allows you to stay current with promotions, seasonal pet care tips, or changes in your schedule.
Should I play more than one on hold telephone music song?
Absolutely. Rotating a few soothing, royalty-free tracks can keep things fresh for repeat callers.
Should I consider getting an on hold subscription?
Yes! A subscription ensures your messaging stays up to date without any hassle. It’s a low-effort way to keep your on hold audio aligned with your clinic’s goals and seasonal needs.
Examples of Effective On Hold Messages for Veterinary Clinics
Here are two short examples tailored to a veterinary audience:
Example 1:
“Thank you for calling Willow Creek Veterinary Clinic, where your pet’s health is our top priority. Our team is currently assisting other clients, but we’ll be right with you. Did you know we now offer Saturday wellness exams? Visit willowcreekvet.com to book online today.”
Example 2:
“At Lakeside Animal Hospital, we believe every pet deserves exceptional care. While you're holding, here’s a quick reminder to schedule your pet’s annual dental check-up, February is Pet Dental Month, and clean teeth mean healthier pets!”
What to Include in Your On Hold Messages
The most effective on hold messages for veterinary clinics are tailored and thoughtful. Here’s what you should consider including:
- • Clinic Hours and Location: Especially if they’ve changed recently.
- • Services and Specials: Wellness plans, grooming, pet dental, boarding, etc.
- • FAQs: Insurance accepted, payment methods, cancellation policies.
- • Seasonal Info: Ticks and fleas in spring, holiday boarding tips, vaccination reminders.
- • Call-to-Action: Encourage visits to your website or booking through your app.
Best Music For Hold Genres for Veterinary Clinics
Calm, instrumental music for hold, such as acoustic, light piano, or soft ambient tracks, tends to work best in veterinary settings.
Avoid jarring or overly upbeat music for hold, which can feel out of place.
And always choose licensed, royalty-free hold music to avoid potential legal issues.
At Amazing Voice, we offer a curated library of on hold telephone music songs suited for healthcare and pet care businesses.
In our list of on hold telephone music genres, you’ll find options like Chillout, Country, Easy Listening, and Mellow Moods, all perfect for veterinary clinics.
Why a Human Voice Over is Essential
A warm, professional voice actor speaks volumes.
It builds trust and assures callers that your clinic cares about their experience.
Choose from multilingual or accented voice actors to best serve your diverse clientele.
Avoid robotic text-to-speech or low-quality recordings, they can hurt your credibility and leave a cold impression.
Get a Custom On Hold Message for Your Veterinary Clinic
At Amazing Voice, we specialize in on hold messages for veterinary clinics.
With our fast turnaround, simple ordering process, and expert scriptwriters, getting a custom message is easy and affordable.
We’ll match the perfect voice over, on hold telephone music, and tone to your clinic’s unique personality.
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